Shipping & Returns
Shipping cost for plants, food and accessories in Germany:
|
weight |
price |
|
up to 2 kg |
4,90 € |
|
up to 5 kg |
5,90 € |
|
up to 10 kg |
7,90 € |
|
up to 20 kg |
8,90 € |
|
up to 31,5 kg |
10,00 € |
Shippments over 31,5 kg have to be send in more parcels and will be charged adequate.
Shipping living fish is only possible in Germany.
Customer’s right to withdrawal and to return
Customers are entitled to cancel their purchase without giving a reason within 14 days by express declaration of a cancellation order in text form (e.g. by letter or email) or by sending the goods back. The 14 day period begins with the date of receipt of the goods or - if send later - this instruction in text form, but not before fulfilment of our obligation to inform you according to article 246 § 2 in combination with § 1 Abs. 1 and 2 EGBGB and our obligation according to § 312e Abs. 1 Satz 1 BGB in combination with article 246 § 3 EGBGB.
Withdrawal should be sent to:
Heimbiotop GbR
Maike Wilstermann-Hildebrand
Cord Friedrich Hildebrand
Zum Emstal 16 B
48231 Warendorf / Müssingen
Germany
